Refund & Returns Policy – Marine Clean Detailing

Introduction

At Marine Clean Detailing, we strive to provide the best mobile detailing services for boats, automobiles, RVs, and jet skis. We want you to be completely satisfied with our services. If you are not satisfied, this Refunds and Returns Policy explains the process, conditions, and timeframes for returns and refunds. We aim to make this policy easy to understand, user-friendly, and fair for both our customers and our business.

Date of Last Update: June 10, 2024

1. Service Satisfaction Guarantee

Conditions for Refunds

If you are not satisfied with the quality of our detailing service, you may request a re-service or a refund.
Refund requests must be made within 7 days of the service date.

How to Initiate a Refund

Contact Customer Support: Email us at chaz@marineclean.net with your name, service date, and a detailed description of the issue.
Review Process: Our customer support team will review your request and may contact you for additional information or photos.
Resolution: We will either arrange a re-service or issue a refund based on our assessment. Refunds will be processed within 14 days of approval.

2. Cancellation Policy

Conditions for Cancellations

You may cancel or reschedule your booking up to 24 hours before the scheduled service time without any charges.
Cancellations made less than 24 hours before the scheduled service time may incur a cancellation fee of 50% of the service price.

How to Cancel a Service

Contact Customer Support: Email us at chaz@marineclean.net with your name, service date, and request to cancel or reschedule.
Confirmation: We will confirm your cancellation or rescheduling via email.

3. Fees and Costs

Cancellation Fee: A cancellation fee of 50% of the service price applies if you cancel less than 24 hours before the scheduled service time.
No-Show Fee: If you are not present at the scheduled service location and time, a no-show fee of 50% of the service price will be charged.

4. Specific Service Requirements

Accessibility: Ensure that the vehicle or vessel to be detailed is accessible and prepared for the service at the scheduled time. Failure to do so may result in a rescheduling fee.
Condition of Vehicles/Vessels: Vehicles or vessels should be in a condition that allows our team to perform the detailing service safely and effectively. Excessive dirt, debris, or other conditions that require additional time or resources may incur additional charges.

5. Contact Information for Customer Support

If you have any questions or need assistance with returns, refunds, or cancellations, please contact our customer support team:

Marine Clean Detailing
7732 Hampton Hills Loop
New Port Richey, FL 34654
Email: chaz@marineclean.net

6. Changes to This Policy

We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services constitutes acceptance of these changes.

7. Final Provisions

This Refunds and Returns Policy is governed by and constructed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of the State of Florida.

By using our services, you acknowledge that you have read and understood this Refunds and Returns Policy. We are committed to ensuring your satisfaction and protecting your rights as a customer. Thank you for choosing Marine Clean Detailing for your mobile detailing needs.